FAQ
What time is check-in and check-out?+
Check-in is from 3:00 PM and check-out is by 11:00 AM. Early check-in or late check-out is often possible — message us on WhatsApp and we’ll do our best.
How do I get the keys?+
There are no keys. Every apartment has a smart lock and you receive a unique passcode before arrival, so you can check in at any hour without meeting anyone.
What is your cancellation policy?+
Direct bookings are fully refundable when cancelled 14 or more days before check-in. Inside 14 days, the advance payment is non-refundable. Bookings made through Airbnb or Booking.com follow the policy shown on that platform.
How do I pay?+
Your booking is confirmed by paying the full amount by card through our secure Stripe checkout — even for stays starting today or tomorrow — so nothing is left to pay on arrival. Unpaid reservations are cancelled automatically.
Is the price per night or for the whole apartment?+
Prices are per night for the entire apartment — never per person or per room.
Can I have visitors?+
Yes — up to 2 registered visitors are welcome with 2 hours’ advance notice to our team, in line with building regulations.
Do you allow smoking?+
Smoking is not permitted inside the apartments. Balconies and outdoor areas are fine.
Do you host long stays?+
Absolutely. Monthly stays are our specialty, with housekeeping included and preferential monthly rates — contact us for a tailored quote.
Our team answers on WhatsApp daily, 10 AM–10 PM.