Privacy Policy Beithady Hospitality


Subtitle

Privacy Policy — Beithady Hospitality

Effective date: 24 Dec 2025
Beithady Hospitality (“Beithady”, “we”, “us”) operates serviced apartments and guest services. This Privacy Policy explains how we collect, use, and protect personal data when you interact with us via our website, booking channels, phone, WhatsApp, email, and in-person services.

1) Data we collect

We may collect:

  • Identity & contact: name, phone number, email, nationality (if required for check-in), ID/passport details (where legally required)
  • Booking & stay details: reservation dates, number of guests, unit/building, preferences, communications
  • Payments: payment status and invoices (we do not store full card details if processed by third-party payment providers)
  • Device/usage data (website): IP address, browser type, basic analytics and cookies

2) How we use your data

We use personal data to:

  • Manage reservations, check-in/check-out, housekeeping, maintenance, and guest support
  • Send booking confirmations, stay instructions, and service updates via WhatsApp/email/SMS
  • Comply with legal obligations (e.g., guest registration requirements)
  • Improve our services and prevent fraud/security incidents

3) WhatsApp & messaging

If you contact us on WhatsApp, we process your messages and contact details to respond and provide guest support.
We may use approved messaging tools or service providers (e.g., CRM/communications platforms) to manage conversations and service delivery.

4) Sharing your data

We may share data only when necessary with:

  • Service providers: housekeeping, maintenance, IT/hosting, customer support tools
  • Booking platforms: Airbnb, Booking.com, and related channel systems
  • Authorities: where required by law
    We do not sell personal data.

5) Data retention

We keep data only as long as needed for:

  • Service delivery and customer support
  • Legal, tax, and compliance requirements
    After that, we delete or anonymize it where possible.

6) Security

We use reasonable administrative and technical measures to protect personal data. No system is 100% secure, but we work to prevent unauthorized access.

7) Your rights

Depending on your location, you may request:

  • Access to your data
  • Correction or deletion
  • Objection/withdraw consent (where applicable)

8) Cookies (website)

Our website may use cookies for essential functionality and analytics. You can control cookies via your browser settings.

9) Contact us

For privacy requests or questions:
Email: reservations@beithady.com
Website: https://www.beithady.com/